Shipping Policy 

Effective Date: March 24, 2025

At Urban Hato, we are committed to providing fast, reliable, and secure shipping for all orders. This Shipping Policy outlines the shipping methods, processing times, and other important details regarding the shipment of products purchased from urbanhato.net.

1. Shipping Methods

We offer a variety of shipping methods to ensure your order reaches you in the most timely and efficient manner possible. The available shipping options will be presented to you during checkout, and the cost will be calculated based on the shipping address and delivery method selected.

  • Standard Shipping: Typically takes 5-7 business days for delivery.
  • Expedited Shipping: Typically takes 2-3 business days for delivery.
  • Overnight Shipping: Available for urgent deliveries (next-day delivery), depending on your location.

Shipping carriers we use include UPS, FedEx, and USPS.

2. Shipping Timeframes

  • Order Processing Time: Once an order is placed, we typically process it within 1-2 business days. Processing times may be longer during peak seasons or promotions.
  • Delivery Time: Delivery times depend on the shipping method chosen at checkout and your shipping address. Once your order is shipped, you will receive a tracking number to monitor the status of your shipment.
    • Standard Shipping: 5-7 business days (depending on location)
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: Next-day delivery (for orders placed before 12:00 PM local time)

Please note that shipping times are estimates and are not guaranteed. Delays may occur due to factors such as weather conditions, carrier issues, or holidays.

3. Shipping Fees

Shipping fees are calculated based on the size, weight, and destination of the items in your order. The exact shipping cost will be displayed during the checkout process before you finalize your purchase.

  • Free Shipping: We may offer free shipping promotions for qualifying orders, typically based on order value or special offers. Check our website or your cart during checkout for eligibility.
  • Additional Fees: If your order requires special handling or is being shipped to a remote location, additional fees may apply.

4. Order Tracking

Once your order has shipped, we will send you a shipping confirmation email with tracking information. You can use this tracking number to check the status of your shipment on the carrier’s website.

5. Shipping Restrictions

  • Domestic Shipping: We ship to most locations within the United States.
  • International Shipping: At this time, we only ship to the United States. International shipping is not currently available. We do not ship to P.O. boxes, APO, or FPO addresses.

6. Address Accuracy

Please ensure that your shipping address is correct at the time of checkout. We are not responsible for delays or misdeliveries due to incorrect address information provided by the customer. If you need to change the shipping address after placing your order, please contact us immediately.

7. Shipping Delays

While we strive to deliver your order on time, certain factors may cause delays, such as:

  • Weather-related disruptions
  • Shipping carrier issues
  • High-demand periods or holidays

We will notify you if we anticipate any significant delays, and we will work to resolve any issues promptly.

8. Damaged or Lost Items

If your order is damaged during transit, please contact us immediately. We may request photos of the damage to assist with the claims process. If an item is lost in transit, we will work with the carrier to resolve the issue.

9. Returns and Exchanges

If you need to return or exchange an item, please refer to our Refund and Returns Policy. Note that customers are responsible for return shipping costs unless the item was damaged or defective.

10. Customer Support

If you have any questions regarding shipping or need assistance with tracking your order, please do not hesitate to contact us:

Urban Hato
309 Simpson Rd, Dubach, Louisiana
Email: info@urbanhato.net
Phone: (318) 777-1637

By placing an order on urbanhato.net, you agree to the terms outlined in this Shipping Policy. We are committed to providing you with an efficient and satisfactory shipping experience. Thank you for choosing Urban Hato!