Sales Policy 

Effective Date: March 24, 2025

At Urban Hato, we are dedicated to providing high-quality products and exceptional customer service. This Sales Policy outlines the terms and conditions that apply to all purchases made through our website, urbanhato.net. By placing an order with us, you agree to the following terms.

1. Order Placement

  • Product Availability: All orders are subject to product availability. While we strive to ensure that our inventory is up-to-date, some products may be out of stock. If an item becomes unavailable after you place your order, we will notify you and offer alternatives or a refund.
  • Order Confirmation: After completing your order, you will receive an order confirmation email. This email confirms that we have received your order but does not guarantee the availability of the product.

2. Payment Methods

We accept a variety of secure payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: PayPal accounts and credit/debit cards linked to PayPal
  • Other Methods: We may offer additional payment options depending on your location.

3. Pricing

  • Prices: All prices are in U.S. dollars (USD). Prices are subject to change without prior notice.
  • Sales Tax: Sales tax will be applied based on the shipping address. This tax will be calculated during checkout.
  • Promotions and Discounts: Discounts, offers, and promotional codes are subject to specific terms and conditions and may not be combined unless explicitly stated.

4. Shipping and Delivery

  • Shipping Methods: We offer multiple shipping options, including standard and expedited shipping. Shipping costs will be calculated at checkout based on the selected method and delivery address.
  • Processing Time: Orders are typically processed within 1-2 business days, but this may vary during peak periods or promotions.
  • Delivery Times: Estimated delivery times will be provided during checkout. Please note that delivery times are estimates and may vary based on shipping carrier and location.

5. Order Modifications and Cancellations

  • Modifications: Once an order is placed, it may not be modified unless it has not yet been processed or shipped. If you need to make changes, please contact us as soon as possible.
  • Cancellations: Orders can be canceled before they are processed or shipped. If you wish to cancel an order, please contact us immediately.

6. Returns and Refunds

  • Return Policy: We offer a 30-day return period for items that are in new, unused, and resalable condition. For more details, please refer to our Refund and Returns Policy.
  • Refund Process: After the return is processed and approved, we will issue a refund to your original payment method. Refunds may take 5-10 business days to appear depending on your payment provider.

7. Warranty and Product Support

  • Warranty: Many of the products sold by Urban Hato come with a manufacturer’s warranty. Warranty details vary by product and manufacturer.
  • Customer Support: If you need assistance with product setup, troubleshooting, or any other questions, our customer support team is here to help. Contact us at info@urbanhato.net or call (318) 777-1637.

8. Limitation of Liability

  • Product Use: We are not responsible for any damages resulting from the misuse of products or failure to follow the product instructions. Please use products according to the manufacturer’s guidelines.
  • Liability: Urban Hato is not liable for indirect, incidental, or consequential damages arising from the purchase or use of any products from our website.

9. Customer Support

For any questions or concerns regarding this Sales Policy or any issues with your order, please contact our customer service team:

Urban Hato
309 Simpson Rd, Dubach, Louisiana
Email: info@urbanhato.net
Phone: (318) 777-1637

By purchasing from urbanhato.net, you acknowledge that you have read and agree to the terms outlined in this Sales Policy. We look forward to serving you and providing the best products and services possible. Thank you for choosing Urban Hato!