Payment Policy

Effective Date: March 24, 2025

At Urban Hato, we strive to make your shopping experience as seamless and secure as possible. This Payment Policy outlines the accepted payment methods, billing process, and other relevant terms related to payments for products and services purchased on our website, urbanhato.net.

1. Accepted Payment Methods

We accept the following payment methods for purchases made through urbanhato.net:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: PayPal accounts and linked credit/debit cards
  • Other Secure Payment Options: We may offer additional payment methods based on your location or promotional offerings. Please check at checkout for other available options.

2. Payment Authorization

  • Payment Authorization: When you place an order, your payment will be authorized to verify that funds are available. The payment will only be processed once the order is confirmed and ready for shipment.
  • Pre-Authorization Holds: In some cases, a pre-authorization hold may be placed on your account to confirm availability of funds. This hold may last a few days, but your actual payment will only be processed once your order has been confirmed.

3. Pricing and Billing

  • Prices: All prices listed on urbanhato.net are in U.S. dollars (USD). Prices are subject to change without prior notice, but any price changes will not affect orders that have already been processed.
  • Sales Tax: Sales tax will be calculated based on the shipping address provided at checkout. Applicable sales tax will be added to your order total.
  • Billing Information: You are responsible for providing accurate billing information during checkout, including your full name, address, phone number, and payment details. Incorrect or incomplete billing information may result in delays or the cancellation of your order.

4. Order Confirmation

  • Order Confirmation: After your payment has been processed, you will receive an order confirmation email with details about your purchase, including the order number, items ordered, shipping information, and payment amount.
  • Payment Processing Issues: If there are issues processing your payment, such as insufficient funds or declined transactions, we will notify you immediately via email. You may be asked to provide alternative payment details.

5. Refunds and Payment Adjustments

  • Refunds: In the event of a product return or cancellation, we will issue a refund to the original payment method. Refunds typically take 5-10 business days to appear, depending on the payment provider.
  • Payment Adjustments: If an error occurs with the amount charged, we will work to correct the issue and issue a refund or credit accordingly.

6. Security and Privacy

  • Secure Transactions: We take your security seriously. Our website uses SSL (Secure Socket Layer) encryption to ensure that all payment transactions are securely processed. Your payment information is never stored on our servers.
  • Privacy Protection: We comply with our Privacy Policy to protect your personal and payment information. For more details on how we handle your data, please refer to our Privacy Policy.

7. Fraud Prevention

  • Fraud Prevention: We take fraud prevention seriously and reserve the right to cancel any order suspected of fraudulent activity. If we suspect fraudulent transactions, we may contact you for verification before processing your order.
  • Verification: We may require additional verification for high-value orders, including proof of identity or address. These measures are in place to protect both you and Urban Hato.

8. Contact Us

If you have any questions regarding our payment policy or require assistance with an order, please contact us:

Urban Hato
309 Simpson Rd, Dubach, Louisiana
Email: info@urbanhato.net
Phone: (318) 777-1637

By completing a purchase on urbanhato.net, you acknowledge and agree to the terms outlined in this Payment Policy. We are committed to providing a secure and hassle-free payment experience for our valued customers. Thank you for choosing Urban Hato!