Terms and Conditions Policy 

Effective Date: March 24, 2025

Welcome to Urban Hato! By accessing or using our website, urbanhato.net, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before making any purchases, accessing services, or using the site. If you do not agree with these Terms and Conditions, you should not use our website.

1. General Terms

  • Acceptance: By using urbanhato.net (the “Site”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
  • Eligibility: You must be at least 18 years old to use this site and make purchases. By accessing the Site, you affirm that you are of legal age in your jurisdiction to form a binding contract.
  • Modification: We reserve the right to modify or update these Terms and Conditions at any time. Changes will take effect immediately upon posting on this page. It is your responsibility to review this page periodically for any updates.

2. Product Information and Availability

  • Product Descriptions: We strive to provide accurate descriptions of our products, including features, specifications, and prices. However, we do not guarantee that all product descriptions are completely accurate, error-free, or reliable.
  • Availability: Product availability may vary, and we reserve the right to limit quantities or discontinue products at our discretion. If a product becomes unavailable after you place an order, we will notify you and offer alternatives or a refund.

3. Pricing and Payment

  • Pricing: All prices on urbanhato.net are listed in U.S. dollars (USD). Prices are subject to change without prior notice, but any changes will not affect orders already placed and confirmed.
  • Taxes: Sales tax will be applied based on your shipping address as required by state and local tax laws.
  • Payment: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options. By submitting payment information, you confirm that you are authorized to use the payment method and authorize us to charge the amount for your order.

4. Order Processing and Shipping

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email confirms the receipt of your order but does not guarantee product availability.
  • Shipping: We process and ship orders as quickly as possible, typically within 1-2 business days. Shipping costs and delivery times will be calculated at checkout based on the shipping method and destination.
  • Risk of Loss: Once your order has been shipped, the risk of loss and title for the product passes to you. We are not responsible for delays or damages caused by the shipping carrier.

5. Returns, Exchanges, and Refunds

  • Returns: Our Refund and Returns Policy outlines the process for returning items. Items must be returned in new, unused condition within 30 days of receipt to be eligible for a return.
  • Exchanges: We do not directly exchange products; returns are processed, and new orders must be placed for replacements.
  • Refunds: Refunds will be issued to the original payment method for returned products that meet the conditions outlined in the Refund and Returns Policy.

6. User Conduct

  • Account Security: If you create an account on urbanhato.net, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to immediately notify us of any unauthorized access to your account.
  • Prohibited Uses: You agree not to use our website for any unlawful, harmful, or fraudulent purposes. This includes but is not limited to:
    • Engaging in conduct that violates the rights of others.
    • Attempting to gain unauthorized access to any system or data.
    • Transmitting viruses or harmful software.

7. Intellectual Property

  • Copyright: All content on urbanhato.net, including text, graphics, logos, images, and software, is the property of Urban Hato or its content providers and is protected by copyright law.
  • Trademarks: The trademarks, logos, and service marks displayed on the Site are the property of Urban Hato. You are not authorized to use any of these without written consent.

8. Limitation of Liability

  • Disclaimer: To the fullest extent permitted by law, Urban Hato makes no representations or warranties about the products or services sold on this site. We disclaim all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
  • Liability: In no event shall Urban Hato be liable for any indirect, incidental, special, or consequential damages, including but not limited to lost profits or data, arising from the use of the website or products purchased from the Site, even if we have been advised of the possibility of such damages.

9. Privacy Policy

By using this website and purchasing products from urbanhato.net, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state of Louisiana. Any disputes will be resolved in the appropriate courts located in Louisiana.

11. Customer Support

If you have any questions or concerns regarding these Terms and Conditions, please contact our customer service team:

Urban Hato
309 Simpson Rd, Dubach, Louisiana
Email: info@urbanhato.net
Phone: (318) 777-1637

By using urbanhato.net or placing an order through our site, you acknowledge that you have read and agree to the Terms and Conditions set forth in this policy. We reserve the right to update or amend these terms as needed. Thank you for choosing Urban Hato!